Privacy Policy

US Loss Mitigation Services Privacy Policy for Individuals

This policy is effective as of December 1, 2004.

In this disclosure, you'll find details about our privacy policies and procedures. We want you to make an educated choice, so please read this disclosure carefully to understand the options available to you.

We do not sell customer information to third parties.

We do not share customer information with outside parties who may wish to market their products to you.

You do not have to take any action or instruct us to keep your information confidential. We will protect your privacy automatically.

Within the US Loss Mitigation Services, we safeguard your customer information carefully.

You have a choice about how your information may be shared and used within US Loss Mitigation Services.

We are committed to protecting your customer information in every transaction, at every level of our organization.

For this purpose, we have designed procedures, standards and technology, which are described in our policy.

We are committed to helping you protect your privacy every day.

On our web site, we utilize safeguards to help you protect you from identity theft, and limit direct marketing from outside companies.

For more than 20 years, the US Loss Mitigation Services name has been a trusted symbol of service and reliability, and we remain dedicated to those principles today. You can count on us to provide you with the responsive, professional service you deserve, and to protect your privacy and security along the way.

The US Loss Mitigation Services Privacy Policy describes how we protect and use your customer information. We believe that protecting your privacy is an integral part of the customer service we provide to you. This is the reason why we do not share customer information with outside parties who may wish to market their products to you.

At US Loss Mitigation Services, we value your relationship, and we work diligently every day to honor the trust you place in us. Thank you for allowing the US Loss Mitigation Services to assist you.

HOW WE PROTECT AND USE CUSTOMER INFORMATION

We begin by safeguarding the security and integrity of customer information.

We are committed to protecting the security and integrity of customer information through procedures and technology designed for this purpose. For example:
- We limit employee access to customer information to those who have a business reason to know this information.
- Employees are required to honor our code of conduct, which includes standards to protect customer confidentiality and are subject to disciplinary action if they fail to do so.
- We maintain policies and procedures covering the proper physical security of workplaces and records.
- Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of customer information.
- We require independent contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.
- We use technological means (such as backup files, virus detection and eradication software, firewalls, and other computer software and hardware) to protect against unauthorized access or alterations to customer data.
We collect and maintain customer information as part of servicing your case file and your customer relationship.

In the course of serving you, we collect information about you from a variety of sources, such as:
- Information you provide to us on applications or forms, such as your income and accounts with others.
- Information we receive from an outside company, such as credit bureaus, regarding your credit debts or employment status.
- Information about your transactions or experiences with companies affiliated with your case file.
The customer information we collect is used to serve you and meet need for assisting you with your mortgage difficulties.

Information may be used among the US Loss Mitigation companies, as well as with authorized third parties (described in section 4), for a number of purposes, such as:

To protect your accounts from unauthorized access or identity theft.
To process your requests such as applications, and history of file.
To service your accounts by exchanging information to assist with your mortgage difficulties.
To keep you informed about financial and other interests related to your situation that may assist you.
We do not share information with outside parties who may wish to market their products to you.

We may disclose the information we collect, as described above, with nonaffiliated third parties that are acting on our behalf, including:

Companies that perform support services for us, such as data processors, technical systems consultants and programmers, or companies that help us market US Loss Mitigation Services products and services to you.

There are other situations when we may disclose to third parties the customer information we collect as permitted or required by law. Third parties could include government entities, courts or other entities (in response to subpoenas and other legal processes), and those with whom you have requested us to share information.